Topher (in the 'smile' thread) wrote:Topher (in the 'annoying' thread) wrote:No, my account has not been hacked, we sold a TV on Ebay and someone bought it. Basically they put through the Paypal funds and sent a van to pick it up - the funds were there (albeit held, but we looked that up and it said it was normal for funds to be held for a period of 21 days if you have very little seller history), so I let the driver take it... then after he left, it came up as a dispute on the account that they'd used someone else's Paypal account and this morning it's come up that he's used someone else's Ebay account and they've deleted the listing - so now we have no TV, no money and I'm extremely pissed off.
Remember this? Remember it well? It was only last week...
Paypal in an email wrote:We've concluded our investigation into the transaction detailed below.
We've processed the payment, and the funds are now in your PayPal account.
We appreciate your cooperation.
I believe the appropriate phrase would be GET THE * IN! I'm actually really astonished. Amazed even. But I've transferred the money to my bank account and it should be available in a couple of days.
Update time... so I'm buying my brother's present on Ebay, log in to pay the amount and notice my Paypal account has a negative balance (-289.60 to be exact - the same amount we were entitled to from the dispute). Turns out Paypal have reopened it....... so I rang them, spent lots of time on hold and didn't get any further, but they are supposed to be emailing me today. We'll see.
All I do know is that I transferred that money to my bank account, so I'm pretty sure I have to authorise the money coming out (I've cancelled the direct debit set up to Paypal, but I can't delete the link to my bank account and debit card because of the negative balance - so I need to ring the bank and ensure they cannot take any money from me).
But I am determined they will get nothing from me.
EDIT: The bank have informed me that as I have given them my card details, that is authorisation to take money out. When I asked if that means as and when they want, the woman said "basically, yes - crazy as it sounds, if they feel they are owed it, they can take it." She gave me the address and fax number of their disputes department to set that ball rolling, but I am now wondering if I cancel my debit card and get another one issued with a different card number, if they'll be able to take it.... I'm also wondering if they can take it via my bank account details, even though I've cancelled the direct debit to them.