What's annoying you today?

by **chrysostom** » Mon Apr 16, 2012 10:40 am

Complain on social media at the very least. They're likely to accelerate any procedure if you do - it's worth having a log of complaints to reference.

by **Yudster** » Mon Apr 16, 2012 10:55 am

We'll complain direct to them - I'm unconvinced a whinge on Twitter is going to be quite as effective as calling them and explaining that I'm not happy and want something done, although the Twitter whinge does seem to be the way to go for many people these days.

by **chrysostom** » Mon Apr 16, 2012 11:05 am

The key is that the support team who manage their social media will be part of a much smaller team than their email customer support team - so it's more likely that you'll a) get a dialogue going and b) get your problem referred to someone senior quickly.

by **dimtimjim** » Mon Apr 16, 2012 11:11 am

Really? That works?

If you have a grievance, the most effective way for resolution is to go online and twat about it?!!

by **MK Chris** » Mon Apr 16, 2012 11:30 am

Worked for me... I told HTC that I had written to Watchdog (I actually had) because they still hadn't sent my replacement phone... within a few days, I had a phone call from a guy who was 'accelerating my case' and I received not one replacement phone, but two (he advised me that may happen and he would have no way of tracking it, so he would need me to let him know about it, which I duly did... not). Oh and then a couple of weeks later out of the blue, they sent me a third, which I also told them about... not.

A woman from Watchdog actually rang me back but I had to tell her that since I'd told them about going to Watchdog, they'd suddenly become very good, although a few months later they were actually featured on Watchdog, so they may well have asked me to go on if my experiences hadn't improved. Glad they did, I don't want to go on the telly.

by **chrysostom** » Mon Apr 16, 2012 4:34 pm

I've been getting calls today from an 'Unknown number' which constitutes them phoning, not saying anything for 2-3 seconds and hanging up. There have been 9 so far since 8.30, and it's really irritating.

by **Yudster** » Mon Apr 16, 2012 5:12 pm

That's really annoying - have you pissed someone off? Ex girlfriend? Current girlfriend's ex-boyfriend? Work colleague? When its as many as that it has to be deliberate. I know calls from call centres sometimes don't connect easily but not 9 times in a row. I'm not at all sure how, but it seems to me it needs investigating.

by **chrysostom** » Mon Apr 16, 2012 5:54 pm

Not that I recall, 9 calls in 8 and a half hours is odd. If it happens out of office hours then I'll be more worried, but nothing since half five.

Obviously I'm gathering evidence to make a huge fuss and get some form of vengeance on the off chance that it is a company.

by **dimtimjim** » Tue Apr 17, 2012 7:59 am

You need to charge your battery.

This, and other free life advice are available from

http://www.jeezi'mboredthismorning.net.org.com

by **chrysostom** » Tue Apr 17, 2012 8:15 am

Calls starting again, it must be an office hours thing from a company. *sigh*

by **charlalottie** » Tue Apr 17, 2012 2:22 pm

The parking at our place is a bit crap at best but you can fit 2 cars if you park considerately. The bitch next door has decided to be a spiteful cow and park diagonally across all of it so I can't park so I've had to park round the corner and pay £4 for the privilege which is the last money I've got until I get paid. Also its ridiculously tight to turn round now to get back out and my car now has a lovely scrape down the side. Fantastic.

by **MK Chris** » Tue Apr 17, 2012 4:33 pm

She's parked across two spaces? She can't do that... can she?

by **charlalottie** » Tue Apr 17, 2012 4:36 pm

It was a he actually. He's not very good at driving, I've managed to get him to move across slightly but I can see my car getting banged into when he attempts to get out. It took him 20 minutes to get out of the space when there was no car there a couple of weeks ago.

by **dimtimjim** » Wed Apr 18, 2012 8:05 am

Bloody women drivers.

by **MK Chris** » Wed Apr 18, 2012 8:23 am

charlalottie wrote:It was a he actually. He's not very good at driving, I've managed to get him to move across slightly but I can see my car getting banged into when he attempts to get out. It took him 20 minutes to get out of the space when there was no car there a couple of weeks ago.

I assumed a woman because you called him a bitch.

by **Nicola_Red** » Wed Apr 18, 2012 8:40 am

My new phone still hasn't arrived cos the delivery driver couldn't find my building. It's a 23 storey tower block in the middle of the city centre! Tsk.

by **bmstinton93** » Wed Apr 18, 2012 8:53 am

And what floor are you on?

by **dimtimjim** » Wed Apr 18, 2012 9:05 am

Usually the living room floor... Legs akimbo...! :wink:

by **Nicola_Red** » Wed Apr 18, 2012 9:13 am

Ha! Only when Dan's not in

and I'm on the third. But we have a 24hr concierge so he accepts delivery of all the mail for the building.

by **bmstinton93** » Wed Apr 18, 2012 9:16 am

Its a bloody good job you're not on the 23rd.

Doubt you'd be bringing as many blokes back then.

by **Nicola_Red** » Wed Apr 18, 2012 9:33 am

Why do you think that'd stop me? Just more time to grope each other in the lift

by **bmstinton93** » Wed Apr 18, 2012 9:34 am

Your sex can't be that good that its worth going up 23 floors for.

by **Nicola_Red** » Wed Apr 18, 2012 9:36 am

Oh, you think?

by **bmstinton93** » Wed Apr 18, 2012 9:37 am

Have you got any reviews to hand that prove otherwise?

by **Nicola_Red** » Wed Apr 18, 2012 9:39 am

Well, I can quote from a text message, but you'd have to take my word for it that I wasn't just making it up...